The Crux Innovation, LLC · Version 1.0 · Effective September 5, 2026
This notice explains what we collect when you send an inquiry through this website, why we collect it, and what choices you have. It covers thecrux.io only. Topo, our product, has its own Privacy Policy, which governs your use of that service.
The Crux Innovation, LLC ("THE CRUX"), Austin, Texas, USA, is responsible for the personal information described in this notice.
When you submit the inquiry form, we collect the name you give us, your email address, your company if you choose to give it, the topic you select, the message you write, and the language of the page you used. We also record the country your request came from and your IP address, which we use to prevent abuse of the form.
We do not use cookies for advertising or analytics on this site, and we do not track you across other websites.
We use this information to respond to your inquiry and to follow up on it. We do not send marketing communications unless you separately opt in, and you may withdraw that opt-in at any time.
We keep your inquiry until it is resolved and for up to twelve (12) months after our last contact with you, after which we delete it. Security logs, including IP addresses, are kept for ninety (90) days. When we no longer need information, we delete it or de-identify it.
To operate this website and respond to inquiries, THE CRUX entrusts the processing of personal information to the service providers below, both of which are located in the United States. If you contact us from outside the United States, this involves the cross-border transfer of your personal information to the United States.
| Service provider | Entrusted work (purpose) | Personal information involved | Recipient contact |
|---|---|---|---|
| Resend | Delivery of inquiry and acknowledgment email | Your name, email address, and the content of your message | privacy@resend.com |
| Vercel | Website hosting and form processing | All information you submit through the form, and your IP address | privacy@vercel.com |
Country of transfer: both providers listed above are located in the United States.
Time and method of transfer: personal information is transmitted electronically over secured internet connections, at the time you submit the form and as necessary to deliver our reply.
Retention and use period: personal information is retained for the period described in Section 4 (How long we keep it), or until the entrustment ends, whichever is earlier.
These providers are essential to receiving and answering your inquiry. You may decline these transfers, but we would not be able to respond to you.
You can ask to see the information we hold about you, correct it, delete it, ask us to stop or restrict processing it, or withdraw your consent at any time. Depending on where you live, you may have additional rights under applicable law, including under the Republic of Korea's Personal Information Protection Act (PIPA) and Japan's Act on the Protection of Personal Information (APPI). Withdrawing consent or exercising these rights will not affect the lawfulness of any processing carried out before your request. To make a request, contact us at the address in Section 8. We will respond in accordance with applicable law.
We use reasonable technical and organizational measures to protect your personal information, including encryption of data in transit and access controls limiting who at THE CRUX can read inquiries. We do not sell your personal information or share it for cross-context behavioral advertising.
For privacy questions or requests, contact privacy@thecrux.io.
Person responsible for personal information protection:
John Watson, Founder & CEO, The Crux Innovation, LLC
privacy@thecrux.io
We may update this notice. When we do, we will change the version and effective date shown on this page.
This notice is issued in English and in translation. In the event of any inconsistency, the English version governs.